BlancVPN Terms of Use

1. INTRODUCTION

These Terms govern your access to and use of the BlancVPN websites, applications, and services (collectively, the "Services") provided by Yadda OÜ ("BlancVPN", the "Company", "we", or "us"). By accessing our websites or using our Services, you agree to be bound by these Terms. If you do not agree, you must immediately cease all use of the Services. The Services may not be used in violation of applicable law or these Terms.

Applicable law for the purposes of these Terms includes all laws, regulations, directives, orders, decisions, and binding guidance applicable to you and/or the Company in any relevant jurisdiction, including the laws of the Republic of Estonia and the mandatory consumer protection and data protection laws of your country of residence.

Please note that our Privacy Policy governs your personal data processing, and our Cookie Policy governs our use of cookies. These policies contain important information about:

• How we collect, use, and protect your personal data (Privacy Policy)

• What cookies and similar technologies we use (Cookie Policy)

• Your rights regarding your personal data and cookies

• How to withdraw your consent at any time

You consent to receive communications from the Company electronically, including by email and in-app notifications. Such communications satisfy any legal requirement for written notice, to the fullest extent permitted by applicable law as defined above. You are responsible for maintaining accurate contact information in your account.

We may update these Terms from time to time. We will post the revised Terms on our website and update the "Last Updated" date at the bottom. We will notify you of any material modifications via email or through a prominent notice in our Services.

If any modification has a material negative impact on your access to or use of the Services, you will have the right to terminate your subscription free of charge within 30 days of receiving notification of the changes. To exercise this right, please get in touch with us at support@blancvpn.com. If you continue to use our Services after the 30-day period, this will constitute your acceptance of the modified Terms.

2. ELIGIBILITY AND REGISTRATION

You must be at least 18 years old to use BlancVPN. You must also have full legal capacity to enter into these Terms.

You must also not be a sanctioned person under any applicable law (as defined above) or reside in a sanctioned jurisdiction (as defined below). For purposes of these Terms, a sanctioned person means any individual, entity, or body that is: (i) listed on any sanctions list maintained by the EU, UN, OFAC, OFSI (as defined below), or any other applicable sanctions authority; (ii) owned or controlled, directly or indirectly, by any such listed person; or (iii) acting on behalf of any such listed person.

You must not be located in, or be a resident or national of, a sanctioned jurisdiction at the time you access the Services. You must not use the Services in any manner that would violate export control and sanctions regulations, including, without limitation, as a mechanism to transmit, route, or otherwise handle financial flows, communications, or data transfers that are subject to sanctions-based prohibitions. You must not use the Services to circumvent, evade, or facilitate the evasion of sanctions imposed by the EU, UN, US, UK, or any other applicable sanctions authorities.

You must not use the Services to provide VPN or proxying functionality to sanctioned persons or in sanctioned jurisdictions. You confirm that the funds used to pay for the Services are not derived from sanctioned activities or otherwise subject to asset freeze orders.

To access certain features of BlancVPN, you may need to create an account. You agree to keep your account credentials (including authentication codes) secure. You are responsible for all activities that occur under your account. However, you will not be held liable for unauthorized use of your account if you report any suspected unauthorized access to us at support@blancvpn.com within 72 hours of becoming aware of any security breach.

3. OUR SERVICES

3.1 VPN Services Description

BlancVPN provides virtual private network (VPN) services that encrypt your internet traffic and mask your IP address. When you connect to BlancVPN, your data is routed through our secure servers in various locations worldwide. This helps protect your online privacy and security. The Services are not intended to facilitate illegal activity or circumvent sanctions.

BlancVPN may also offer you additional features, functions, and services either in support of VPN services or in addition to VPN services. These are listed and can be ordered on the BlancVPN websites or applications, if available.

3.2 No-Logs Policy

As part of our commitment to privacy, BlancVPN maintains a strict no-logs policy. We do not collect, store, or share any information about your online activities while connected to BlancVPN, including your browsing history, traffic destination, and data content.

We store only the limited information needed to operate your account and our Services, and it is never linked to your online activity while connected to BlancVPN. Our Privacy Policy describes in detail what information we collect, why we collect it, and how long we keep it.

3.3 Service Performance and Compatibility

BlancVPN aims to provide reliable, secure VPN services. Our Services are designed to be compatible with the following devices and operating systems:

• Windows 10 and later

• macOS 11 and later

• iOS 14 and later

• Android 8.0 and later

While we work to ensure broad compatibility, we cannot guarantee that our Services will work on all devices or configurations. For the most up-to-date compatibility information, please visit our website or contact our support team at support@blancvpn.com.

Although we strive to provide a reliable and secure service, the Services are provided on a commercially reasonable efforts basis. We do not guarantee uninterrupted availability or any specific performance level. BlancVPN may need to temporarily suspend access to our Services for scheduled maintenance, upgrades, or emergency repairs. We will provide advance notice of scheduled maintenance whenever possible and practical. If the provision of our Services depends on third parties, it is subject to the availability of their services. We accept no liability for unavailability caused by events outside our reasonable control.

3.4 User Actions

We strongly oppose any illegal, criminal, or fraudulent actions committed using BlancVPN Services. Since we do not store information about your actions while using the Services, you are solely responsible for such actions and for determining the legality of your use of the Services under the laws of all jurisdictions applicable to you. The Company does not warrant that the Services are lawful in all jurisdictions and makes no representation that the Services may be used in any particular country. Where the use of VPN services is restricted or prohibited in your jurisdiction, you use the Services at your own risk. BlancVPN is not responsible in any way for illegal actions that may be committed when using our Services.

4. ACCEPTABLE USE

4.1 General Obligations

When using BlancVPN, you must comply with these Terms and all applicable laws and regulations. You are solely responsible for your conduct and data while using our Services.

You agree not to use BlancVPN for any unlawful, abusive, or fraudulent purposes, including but not limited to:

• using our Services for any illegal activity, such as sending material that would be considered a criminal offense under local, state, national, or international laws or regulations, including cybercrime, fraud, extortion, money laundering, terrorist financing, financing of proliferation activities, use for any military purpose, including cyber warfare or intelligence operations, or use in connection with the development, production, maintenance, or deployment of weapons of mass destruction, missile technology, nuclear, chemical, or biological weapons, or any goods or technology subject to end-use restrictions under export control or sanctions regulations;

• generating, distributing, or accessing child sexual abuse material (CSAM) or any other content constituting the sexual exploitation or abuse of minors, regardless of form (including AI-generated content);

• engaging in any form of trafficking in persons, arms, or controlled substances;

• violating intellectual property rights, such as copyrights, trademarks, or patents;

• engaging in harassment, threats, or stalking; inciting violence against others; promoting hatred, violence, discrimination, or war crimes; or conducting surveillance or tracking of any individual without their consent;

• transmitting unsolicited bulk electronic communications (spam); operating botnets; distributing malware, viruses, worms, spyware, adware, or any other malicious code or content; or conducting, directing, or supporting a distributed denial-of-service (DDoS) attack, ransomware deployment, phishing, or any other attack on computer systems or networks;

• attempting to gain unauthorized access to BlancVPN systems, networks, or other users' devices;

• interfering with or disrupting the integrity or performance of BlancVPN services or servers;

• impersonating BlancVPN, its employees, or any other person or entity;

• promoting or engaging in any fraudulent or deceptive schemes or practices; engaging in identity theft, credential stuffing, account takeover, or unauthorized access to any system;

• scraping, data mining, or using automated tools to access or collect data from BlancVPN;

• reselling or redistributing BlancVPN services without express written permission;

• circumventing any security features, access restrictions, or usage limits of BlancVPN;

• abusing our refund policy, payment systems, free trials, or promotional offers;

• engaging in any other activity that violates the rights of BlancVPN or any third parties.

4.2 Copyright and Prohibited Content

BlancVPN is committed to providing a secure and lawful service for all users. It is strictly prohibited to use BlancVPN for any activities that violate applicable laws or infringe on the rights of others, including intellectual property rights.

You agree not to use BlancVPN to upload, download, store, share, or transmit any content that is itself illegal or facilitates illegal activities ("Prohibited Content").

4.3 Reporting Violations and Complaint Handling

BlancVPN does not proactively monitor user traffic for Prohibited Content. However, we rely on our users to report any suspected violations of these Terms.

If you believe that content accessible through BlancVPN violates applicable laws or these Terms, or if you wish to file a complaint about our Services, you may use our internal complaint handling system by submitting a report to abuse@blancvpn.com.

Your report should include:

• A detailed explanation of why you believe the content violates the law or our Terms

• The exact URL or location of the Prohibited Content, if applicable

• If the content infringes copyright, identification of the copyrighted work(s)

• Your full name, email address, and phone number

• A statement that you have a good-faith belief that the content is unauthorized

• A statement that your report is accurate and that you have the authority to act

• Your physical or electronic signature

We will acknowledge receipt of your complaint within 48 hours and will investigate and respond within 5–7 business days. BlancVPN will review all properly submitted reports and take appropriate action, which may include removing Prohibited Content, suspending or terminating the responsible user's account, and/or reporting illegal activities to law enforcement. If you disagree with our decision, you may appeal by contacting abuse@blancvpn.com within 14 days. Appeals will be reviewed by a different team member and decided within 7 business days.

For disputes that cannot be resolved through our internal process, you have the right to use alternative dispute resolution mechanisms or file a complaint with your local consumer protection authority.

4.4 Enforcement Actions

If we believe you have violated these Terms or engaged in illegal activity, we will generally send you a warning notice explaining the alleged violation and requesting corrective action, and we will provide you with a reasonable opportunity (typically 3 days) to respond or remedy the situation. If the violation continues or is not remedied, we may suspend your account temporarily. For serious or repeated violations, we may suspend your account immediately or terminate your account as described in Section 12.

We reserve the right to immediately suspend your account without prior notice only in cases of:

• Serious criminal activity (e.g., child exploitation, terrorism, human trafficking);

• Severe security threats to our infrastructure or other users;

• Resale, sublicensing, redistribution, or commercial exploitation of access to the Services without the Company's prior written consent;

• Reverse engineering, decompiling, disassembling, or attempting to extract source code from the Services;

• Using the Services to conduct or support any activity that places a disproportionate or unreasonable load on the Company's infrastructure;

• Creating multiple accounts to circumvent limitations;

• Use of the Services for automated, non-personal, or commercial-scale data transfer operations not consistent with individual personal use, unless expressly permitted under a commercial agreement with the Company;

• Interference with or disruption of the integrity, security, or availability of the Services or their underlying systems;

• Court orders or law enforcement requirements;

• Fraudulent payment activities or chargeback abuse;

• Other material violations of our Terms of Use, Privacy Policy, Cookie Policy, applicable laws, or guidelines issued by authorities (throughout these Terms, the term "authorities" and its synonyms include any court, tribunal, regulatory body, law enforcement agency, data protection authority, financial intelligence unit, or other governmental or public body with jurisdiction over the relevant matter), or other conduct contrary to the values of civilized communities and our Company.

Even in cases of immediate suspension, we will notify you of the suspension and the reasons within 24 hours, unless prohibited by law. You will have the right to appeal any suspension through our complaint handling process described in Section 4.3.

4.5 Export Control and Sanctions Compliance

BlancVPN Services may be subject to export control and sanctions laws in various jurisdictions, including the United States and the European Union.

Currently, our Services are not available in sanctioned jurisdictions. A sanctioned jurisdiction includes any country, territory, or region that is subject to comprehensive trade or financial sanctions imposed by the European Union, the United Nations Security Council, the United States Office of Foreign Assets Control (OFAC), the United Kingdom Office of Financial Sanctions Implementation (OFSI), or any other sanctions authority to which the Company is subject, including but not limited to:

• Cuba

• North Korea

• Syria

• Myanmar (Burma)

• Mali

• Afghanistan

• Central African Republic

• Democratic Republic of the Congo

• Iraq

• Lebanon

• Libya

• Nicaragua

• Somalia

• South Sudan

• Yemen

Use of the Services in violation of applicable sanctions regimes may constitute a serious criminal offense in multiple jurisdictions, carrying significant penalties, including imprisonment. The Company is legally required to deny service to sanctioned persons and, in certain circumstances, to persons accessing the Services from sanctioned jurisdictions. These restrictions are non-negotiable and cannot be waived by either party.

By using BlancVPN, you represent and warrant that:

• You are not located in an embargoed or sanctioned territory.

• You are not a sanctioned person.

• You will comply with any and all applicable export control laws.

BlancVPN conducts screening in accordance with our legal obligations. If we determine that your use violates applicable sanctions or export controls, we will suspend your account immediately and may report the violation to relevant authorities.

5. FAIR USE

5.1 Intended Use

All BlancVPN subscriptions are intended for reasonable personal use. Our Services are not designed for large-scale commercial use or for redistribution to multiple users. You may install BlancVPN on multiple devices.

5.2 Network Management

To ensure service quality for all users, we employ reasonable network management practices. These practices are limited to:

• Monitoring aggregated, anonymized server load data

• Detecting patterns that indicate technical issues or abuse (e.g., unusual connection patterns that suggest account compromise)

• Implementing temporary throttling during periods of extreme congestion

Our network management practices do not involve monitoring, logging, or inspecting the content of your internet traffic or the websites you visit. We do not track individual user activity.

5.3 Unfair Use and Enforcement

Examples of unfair use may include, but are not limited to:

• Using an excessive number of simultaneous connections

• Continuously running applications that consume excessive bandwidth each day for extended periods

• Sharing your BlancVPN account credentials with others or enabling access for unauthorized users

• Using BlancVPN on behalf of or for the benefit of a business, organization, or institution

• Using BlancVPN for commercial purposes

If we detect usage patterns that significantly exceed reasonable personal use or that negatively impact our network infrastructure, we will:

• Contact you via email to discuss your usage and inform you of concerns

• Provide you with 3 days to respond or adjust your usage

• If appropriate, suggest a more suitable subscription plan for your needs

• If excessive use continues and negatively affects other users, we may implement temporary connection speed limitations or server access restrictions

• For severe cases of abuse (such as account sharing with numerous unauthorized users or clear commercial resale), we may suspend your account

Fair use restrictions are necessary to prevent abuse and ensure all users can enjoy a high-quality experience with BlancVPN. By using BlancVPN, you acknowledge that our Services are not intended for activities that generate large amounts of traffic or place excessive demands on our network infrastructure. We encourage you to use BlancVPN responsibly to protect your privacy.

6. SUBSCRIPTIONS AND PAYMENTS

BlancVPN offers various paid subscription plans. The specific terms of each subscription plan, including pricing and features, are described on our website and apps at the time of purchase.

When you purchase a BlancVPN subscription, you agree to pay the applicable fees and any taxes that may apply based on your location. Subscription prices are subject to change.

If we increase the price of your subscription, we will notify you via email at least 30 days before the new price takes effect. You have the right to cancel your subscription before the price increase takes effect. If you do not wish to pay the increased price, you may cancel your subscription through your account dashboard or by contacting support@blancvpn.com, and you will continue to have access to the Services until the end of your current billing period at the old price.

BlancVPN subscriptions are automatically renewed at the end of each subscription term until you cancel. Your payment method will be charged on the renewal date. By entering your payment details, you agree to the automatic renewal of your subscription and authorize the Company to charge your payment method on a recurring basis. You will receive advance notice of each upcoming renewal charge. The renewal price will be the price in effect at the time of renewal. Please note that renewals are charged at the regular price, without any first-purchase promotional discount.

You can disable automatic renewals and cancel your subscription at any time through your BlancVPN account dashboard or by contacting our support team at support@blancvpn.com. Cancellations take effect at the end of your current billing period, and you will retain access to the Services until then. If we are unable to process your subscription payment, we will notify you and provide a 3-day grace period before suspending your access to our Services.

Third-party payment providers process payments for BlancVPN subscriptions. Depending on your location, all prices on our website and apps are displayed either in your local currency or at least in EUR and KRW. The exact amount charged should match the displayed price, though minor variations may occur due to currency conversions or fees charged by the provider of your chosen payment method. To the extent required by export control and sanctions laws, certain payment methods (including cryptocurrency) may be restricted or unavailable in or from specific jurisdictions.

For questions about pricing in your specific currency, please contact our support team at support@blancvpn.com.

7. REFUNDS AND RIGHT OF WITHDRAWAL

7.1 Your Right of Withdrawal (EU/EEA Consumers)

Under EU consumer protection law, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day of purchase.

However, because our VPN Services are digital content that you can access immediately upon purchase, by agreeing to these Terms, you expressly consent to the Company providing the Services immediately upon purchase, and you acknowledge that this waives your right of withdrawal under Directive 2011/83/EU to the extent that the Services have been performed. Where performance has not commenced, you retain the 14-day right of withdrawal.

This waiver only affects your statutory withdrawal right – you will still be fully protected by our 30-day money-back guarantee described below.

If you exercise your statutory withdrawal right within the 14-day period (if you have not started to use the Services), we will reimburse all payments received from you, including the full purchase price and all taxes paid, without undue delay and in any event not later than 14 days from the day we receive your withdrawal notice. We will carry out such reimbursement using the same means of payment as you used for the initial transaction. You will not incur any fees as a result of such reimbursement.

7.2 30-Day Money-Back Guarantee

Your satisfaction with BlancVPN is our top priority. Subject to Sections 7.3 and 7.7, we offer a 30-day money-back guarantee to all customers. You can request a refund within 30 days of your initial purchase, and we will fully refund your payment, regardless of whether you have used the Services.

This money-back guarantee applies to all customers and is independent of the statutory withdrawal right. Even if you have waived your statutory withdrawal right for immediate access, you remain covered by this guarantee.

We will process your refund without undue delay and in any event not later than 14 days from the day we receive your refund request. We will carry out such reimbursement using the same means of payment as you used for the initial transaction. You will not incur any fees as a result of such reimbursement.

Before requesting a refund, we encourage you to contact our support team at support@blancvpn.com or on our website so we can try to resolve any issues you may be experiencing.

7.3 Refund Eligibility Limitations

You are eligible for up to two refunds under our money-back guarantee. After your first refund, you can request a second refund only if at least 6 months have passed since your previous refund. If you purchase our Services again after receiving two refunds, you will not be eligible for any additional refunds.

The 30-day money-back guarantee applies only to the initial purchase. Once a subscription is renewed, it is no longer eligible for a refund under our money-back guarantee.

7.4 Refunds for Non-Conforming Services

If our Services do not conform to the contract (for example, if they do not meet the quality, functionality, compatibility, or other requirements described in these Terms or presented during purchase), you have the right to a refund under applicable consumer protection law.

To request a refund for non-conforming Services, please contact us at support@blancvpn.com with a description of the issue.

If we cannot bring the Services into conformity within 48 hours and without significant inconvenience to you, or if the lack of conformity is substantial, you are entitled to a proportionate reduction in price or to terminate the contract and receive a full refund. We will process such refunds without undue delay and in any event not later than 14 days from the day we acknowledge the non-conformity or termination. You will not incur any fees as a result of such reimbursement. This clause and the rights prescribed herein apply only if the non-conformity was due to actions or omissions by BlancVPN and not to outages caused, for example, by other service providers, internet service providers, electricity service providers, or authorities.

7.5 Exceptional Circumstances and Partial Refunds

In exceptional cases beyond the 30-day guarantee period, we may consider offering a partial refund if our Services were unavailable or unusable for a significant portion of your subscription term.

Partial refunds will be prorated based on the number of days the Services were not available during your subscription period and will include a proportionate refund of any taxes paid. We will not charge you any fees for such reimbursement.

7.6 Refund Processing

We will process all refunds using the same payment method you used for the original purchase. You will not incur any fees, currency conversion charges, or transaction costs as a result of the reimbursement.

If you purchased your BlancVPN subscription through a third-party reseller or app store (such as the Apple App Store or Google Play Store), refunds will be processed according to that provider's refund policies. Please contact the reseller or app store directly to request a refund.

7.7 Refund Restrictions

Refunds are not available for purchases made with prepaid cards, cryptocurrencies, or gift cards.

BlancVPN reserves the right to withhold or deny a refund if we determine that you have materially violated our Terms of Use, including but not limited to:

• Using our Services for illegal activities

• Engaging in fraudulent behavior or payment disputes

• Sharing your account credentials with unauthorized users

• Attempting to circumvent our security measures or systems

• Using our Services in a manner that causes harm to our infrastructure or other users

Before withholding any refund, we will notify you of the specific violation and provide you with an opportunity to respond.

We reserve the right to verify your account information and payment details before processing a refund to prevent fraud. This verification process typically takes 2–5 business days. If additional verification is required, we will notify you and complete the process within 14 days of receiving your refund request. This period may be extended if we need to request additional documents or have reason to believe that the refund would violate our Terms of Use.

Any taxes or fees charged on your BlancVPN purchase are determined by your location and applicable tax laws.

Deleting your account does not automatically qualify you for a refund. If you delete your account, you will lose access to BlancVPN, but you will not receive a refund for any unused portion of your subscription period unless you are within the 30-day money-back guarantee period or have a valid claim under Section 7.4.

Subscriptions purchased through the Apple App Store, Google Play, or other third-party marketplaces are subject to the refund policies of those platforms. The Company cannot process refunds for such purchases or cancel or terminate those subscriptions. Subscriptions purchased through marketplaces must be managed through those marketplaces.

7.8 Chargebacks

If you initiate a chargeback with your bank or payment provider instead of requesting a refund through our designated channels, we reserve the right to:

• Immediately suspend your access to the Services

• Dispute the chargeback with evidence of service delivery

• Terminate your account if we determine the chargeback was made in bad faith

• Restrict your future access to our Services

We encourage you to contact us at support@blancvpn.com before initiating any chargeback to resolve billing disputes amicably.

8. INTELLECTUAL PROPERTY

The BlancVPN website, apps, services, and all associated content, including software, logos, text, images, and videos, are the exclusive property of BlancVPN and its licensors. These materials are protected by intellectual property laws.

When you use our Services, you do not become an owner of BlancVPN or any of its content. Instead, we give you permission to use BlancVPN for your personal, non-commercial purposes, as long as you follow these Terms.

This permission is limited and can be revoked if you violate these Terms. You may not modify, copy, sell, or create new products based on BlancVPN without our written permission.

If you provide us with feedback, suggestions, or ideas about our Services, we may use them to improve BlancVPN and market our services to third parties without any obligation to compensate you. By providing feedback, suggestions, or ideas to us through our customer support chats or other channels, you also consent to our use of that feedback, those suggestions, or those ideas for these purposes.

9. DISCLAIMERS AND LIMITATION OF LIABILITY

BlancVPN provides Services designed to meet the quality standards that you can reasonably expect from a VPN service. Our Services will:

• Conform to the description provided on our website and in these Terms

• Be fit for the purposes for which VPN services are normally used

• Have the quality and performance capabilities normally expected of VPN services

• Be delivered with reasonable skill and care

However, due to the nature of internet services, we cannot guarantee that the Services will always be uninterrupted or error-free. We may need to temporarily suspend the Services for maintenance, upgrades, or emergency repairs.

BlancVPN cannot guarantee stable or uninterrupted connections to all VPN locations at all times. Service disruptions, restrictions, or unavailability may result from actions by government authorities or internet service providers beyond our control.

To the maximum extent permitted by applicable law, BlancVPN's liability for any claims related to our Services is limited as follows:

• We are fully liable for damages caused by our intentional misconduct or gross negligence

• For other claims, our liability is limited to the subscription fees you paid in the 12 months preceding the event

• We are not liable for indirect, incidental, or consequential damages except where prohibited by law

Nothing in these Terms excludes or limits our liability for fraud, fraudulent misrepresentation, or any matter for which it would be illegal to exclude or limit liability.

10. INDEMNIFICATION

If you use our Services in violation of these Terms or applicable law, and this causes BlancVPN to face legal claims, you agree to indemnify and hold harmless BlancVPN, its officers, directors, employees, and affiliates from any resulting claims, demands, damages, expenses, or liabilities, including reasonable attorneys' fees.

This indemnification does not apply to claims arising from our own negligence or misconduct.

BlancVPN reserves the right, at its own expense, to assume exclusive control of the defense of any matter subject to indemnification by you. In such cases, you agree to cooperate with us in asserting any available defenses.

11. FORCE MAJEURE

BlancVPN shall not be responsible or liable for service disruptions or failures due to events beyond its reasonable control, including natural disasters, wars, terrorist acts, power outages, governmental actions or restrictions (including internet censorship, blocking, or throttling), labor disputes, internet disruptions, or third-party service provider failures.

If a force majeure event continues for more than 30 days and substantially prevents you from using our Services, you may terminate your subscription and receive a prorated refund for the unused portion.

12. TERMINATION

12.1 Termination by You

You may cancel your BlancVPN subscription at any time as described in Section 6. Your cancellation will take effect at the end of your current billing period, and you will not be charged again.

You may also delete your account at any time through your account dashboard or by contacting support@blancvpn.com. Deleting your account permanently removes your account information but does not automatically entitle you to a refund (see Section 7 for refund eligibility).

12.2 Termination by BlancVPN

We may terminate your account in the following circumstances:

For Material Breach

If you materially violate these Terms (such as engaging in illegal activities, seriously abusing our Services, or repeatedly violating acceptable use policies), we may terminate your account. Before termination, we will:

• Provide you with written notice explaining the specific violation

• Give you 3 days to respond or remedy the violation (unless immediate termination is required for legal or security reasons)

• Consider your response before making a final decision

• Notify you of the final termination decision with an explanation

For Non-Payment

If your payment fails and remains unresolved after 3 daily attempts to charge for your subscription, we may cancel your subscription and terminate your account access.

For Inactivity

We may terminate accounts that have been inactive (no login or connection) for more than 3 years. Before terminating inactive accounts, we will send notice to your registered email address at least 30 days in advance.

Immediate Termination

We reserve the right to immediately terminate your account without advance notice only in cases of:

• Serious criminal activity requiring immediate action (e.g., child exploitation, terrorism, human trafficking)

• Severe security threats to our systems or other users

• Court orders or legal obligations requiring immediate termination

• Fraud or payment chargeback abuse

• Other material violations of our Terms of Use, Privacy Policy, Cookie Policy, applicable laws, guidelines issued by authorities, or against the values of civilized communities and our Company.

Even in immediate termination cases, we will notify you of the termination and reasons within 24 hours unless prohibited by law.

12.3 Effect of Termination

When your account is terminated:

• You will immediately lose access to BlancVPN Services

• Your account data will be deleted in accordance with our Privacy Policy and data retention obligations

• If termination is due to your material breach of these Terms, you will not receive a refund for any remaining subscription period

• If termination is due to our breach or service non-conformity, you may be entitled to a prorated refund as described in Section 7

• You may be prohibited from creating a new account if your termination was due to serious Terms violations

12.4 Right to Appeal

If your account is suspended or terminated and you believe the decision was made in error, you may appeal through our complaint handling process described in Section 4.3.

13. MODIFICATIONS AND SEVERABILITY

We may modify our Services from time to time. We may implement minor changes and improvements without prior notice. However, we will notify you via email or through a prominent notice in our Services in advance of any substantial changes that materially affect the Services' functionality, your access, or your rights under these Terms. Changes required by law or to address an imminent security risk will take effect immediately.

If we need to discontinue a significant feature or the Services entirely, we will notify all affected subscribers in advance and provide a prorated refund for any unused portion of their subscription.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or term of these Terms shall not be considered a waiver of such right or term.

Some jurisdictions do not permit the exclusion of implied warranties or certain statutory guarantees. To the extent that applicable law in your jurisdiction requires the Company to provide warranties that cannot be excluded, those warranties apply to the minimum extent required by law.

14. ASSIGNMENT

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the Company's prior written consent. The Company may assign these Terms, or any rights or obligations hereunder, to an affiliate or in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of its assets, provided that the assignee assumes all obligations under these Terms.

15. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of Estonia. If you are a consumer resident in another EU Member State, you also benefit from any mandatory provisions of the law of your country of residence.

If you have a dispute with BlancVPN, we encourage you to contact us first at support@blancvpn.com to attempt to resolve the issue informally. If we cannot resolve the dispute, you may:

• Bring legal proceedings in the courts of your country of residence (for EU consumers)

• Bring legal proceedings in the courts of Estonia

To the extent permitted by applicable law, you waive any right to bring claims against the Company as a plaintiff or class member in any purported class or representative action. Nothing in this clause affects any rights you have under mandatory consumer protection law that cannot be contractually excluded.

16. LANGUAGE

These Terms were originally drafted in English. We may provide translations into other languages for your convenience. However, in the event of any conflict or discrepancy between the English version and a translated version, the English version shall prevail and be considered the authoritative and binding agreement between you and BlancVPN.

17. CONTACT US

If you have any questions, concerns, or feedback about these Terms or BlancVPN, please contact us:

Yadda OÜ

Pärnu maakond, Häädemeeste vald, Võiste alevik, Ranna tn 6, 86501, Estonia

Email: support@blancvpn.com

Live Chat: Available on our website at https://blancvpn.com

For communications with Member States' authorities under the Digital Services Act, our single point of contact is:

DSA Contact Email: dsa@blancvpn.com

Languages Available: English, Estonian

To ensure a prompt response, please include your registered email address and any relevant subscription or payment details in your message. We aim to respond to all inquiries within two business days.

For complaints or reports of illegal content, please use our internal complaint handling system described in Section 4.3 by emailing abuse@blancvpn.com.

Last Updated: 23 September, 2026