1. Check your email
You should receive a confirmation email after a successful payment. Make sure you entered the correct email address when purchasing your subscription. Don't forget to check your spam folder.
2. Make sure you're using the right account
If you purchased your subscription on our website or through Telegram:
Your website and Telegram accounts may be separate, even if you use the same email address.
If you purchased your subscription on our website, sign in to your BlancVPN account to access your subscription and VPN settings.
If you'd like to transfer your subscription to your Telegram account, contact our support team and attach your payment receipt.
If you purchased your subscription through the App Store or Google Play:
Make sure you're signed in to the BlancVPN app with the account associated with your purchase.
3. Still can't find your subscription?
Contact our support team and provide:
The email address linked to your subscription
Your payment receipt or purchase confirmation
We'll check your payment and help you access your subscription.